Socialreach / Terms

Site Terms Of Use And Supply

These are the terms of use and supply (Terms) for www.socialreach.co (Site). Please read these Terms carefully.

The Site is operated by Boxlight Media Ltd trading as Socialreach (we, us and our). We are a limited company, registered in England. Our registered company number is 08905040, and our registered office is at The Glassmill 4th Floor, 1 Battersea Bridge Road, London, United Kingdom, SW11 3BZ. Our VAT registration number is GB186167086.

We are an online service which provides a platform to users to assist with engaging and growing global audiences via social media such as Twitter, Facebook and Weibo (the Chinese version of Twitter) and such other social media platforms as may be applicable from time to time.

Your purchase of the translation services offered on the Site (Services), including accessing and registering on the Site as a user, will be subject to these Terms and by using the Site and/or purchasing any Services, you agree to be bound by them. You should print a copy of these Terms for future reference.

We reserve the right to change these Terms from time to time by changing them on the Site. These Terms were last updated on 14 August 2014.

Personal data submitted via the Site is subject to our privacy and cookies policy https://socialreach.co/privacy.

Account set up

We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. In order to purchase Services, you must first register to set up an account with us.

In order to set up an account with us you must complete the account registration form available on the Site. You only need to register once. Registration is subject to approval by us in all cases, and we reserve the right, in our sole and absolute discretion, to decline any application for registration, without giving a reason.

You must ensure that any registration details you provide are accurate. To register an account with us, you must provide us with accurate, complete and up-to-date contact information, including the legal name of your business, postal address, telephone number and email address. You are responsible for the information you provide to us. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update the information you have provided us with, including your account settings, in the relevant area of the Site.

If your application to register to use the Site is accepted, you will be allocated a username and password (together referred to as your Credentials). You must keep your Credentials confidential and must not reveal them to anyone else.

You are responsible for all activities that occur under your Credentials. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your Credentials, or if you otherwise become aware of any unauthorised use of your Credentials or other security breach.

Unless we have previously been notified by you that the confidentiality of your Credentials has been compromised, we are entitled to treat any use of the Site (including any purchase of Services via the Site) under your Credentials as being by you.

We may disable access via your Credentials at any time if, in our opinion, this is reasonably necessary to preserve the security and proper operation of the Site, if you have failed to comply with any of the provisions of these terms or if any details you provide for the purposes of registering prove to be false.

You must not create multiple user accounts to avoid fees, suspension, termination or to gain access to more than one free trial period.

Access to the site

It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site. It is also your responsibility to ensure that all persons who access the Site using your Credentials or via your Internet connection are aware of these terms, and that they comply with them.

We shall use reasonable efforts to ensure that the Site is available at all times, however we cannot guarantee the continuous, uninterrupted or error-free operation of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. We will not be liable to you or any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site.

What you are allowed to do

You may only use the Site for the following purposes:

  • viewing information and content provided on the Site;
  • viewing the range of Services available on the Site, including viewing the languages that are available for translation;
  • checking the prices of the Services;
  • ordering and making use of Services; or
  • accessing other information about our services, as may be made available by us from time to time.

You may only use the Site in accordance with these Terms. You may retrieve and display content from the Site on a computer screen, print individual pages and, subject to the next section, store such pages in electronic form.

You may provide links to content contained on the Site via social media so long as any such link clearly references the Site.

Additional terms of use may also apply to certain features, parts or content of the Site and, where they apply, will be displayed before you access the relevant features, parts or content.

What you are not allowed to do

Except to the extent expressly set out in these Terms, you are not allowed to:

  • store pages of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all or a substantial part of the pages of the Site;
  • use the Site in any way that breaches any applicable law or regulation;
  • use the Site in any way that is illegal or fraudulent, or has any illegal or fraudulent purpose or effect;
  • remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted;
  • use the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • use the Site to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site; or
  • reproduce, duplicate, copy or re-sell any part of the Site in contravention of these Terms.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these Terms will terminate immediately in the event that you are in breach of any of them.

Acceptable Use

Any content you submit for translation via the Services (Original Works) must not:

  • be unlawful, threatening, abusive, libellous, defamatory, pornographic, obscene, vulgar, indecent, offensive or infringe on the intellectual property rights or other rights of any third party;
  • contain any viruses and/or other code that has contaminating or destructive elements; and
  • impersonate, or misrepresent an affiliation with, any person or entity.

Whilst we do not pre-screen Original Works, we reserve the right, in our sole discretion, to delete, edit or modify any Original Work submitted by you which does not comply with the above. We may also refuse to accept for translation any Original Work that does not comply with the above.

You agree that you will not, nor allow anyone else to, use your account:

  • to access or attempt to access any Service which you have not purchased;
  • to interfere with or disrupt the provision of any Service or use any Service in a way that interferes with anyone else’s use of any Service;
  • to further any criminal or fraudulent activity or to impersonate another person;
  • to breach the rights of any person (including, but not limited to rights of privacy and intellectual property rights); or
  • in breach of any acceptable use guidelines that we may issue from time to time.

Ordering of Services

If you are in any doubt as to any Service you are thinking of ordering, we recommend that you contact us prior to placing an order. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Pay Now” button on the Site.

Your order constitutes an offer to us to buy the Services from us that you select in your order (Order). All Orders are subject to acceptance by us. We are not obliged to accept your Order and we may, in our discretion, decline to accept any Order. Where we accept your Order, we will confirm such acceptance to you by sending you an order confirmation including the applicable order number (Order Confirmation). The contract between you and us in relation to the Order requested (Contract) will only be formed when we send you the Order Confirmation.

The Contract will relate only to those Services confirmed in the Order Confirmation. We will not be obliged to supply any other Services which may have been part of your order until order of such Services has been confirmed in a separate Order Confirmation. You will also be sent a confirmatory email confirming the Contract. We will send you a confirmation email once the Services listed in the Order Confirmation have been accepted by us.

Delivery times for the Services are as set out in the frequently asked questions section on the Site. You should note however that any dates or times provided for delivery of the Services are approximate only. Unless otherwise expressly agreed by us in writing, time is not of the essence for delivery of the Services.

Translated Works

Once you have successfully ordered Services from us (see above), a translation (Translated Work) may be ordered by sending us the applicable Original Work you want to have translated and clicking on the specific language(s) in which you want the Original Work to be translated and selecting the social media platform to where the Translated Work is to be posted, using the processes available on the Site. Provided you have sufficient Credits on your account (see price and payment below), you may order Translated Works from us.

You may choose to either have the Translated Work automatically posted to your selected social media platform online in the language(s) you have selected or you may choose to view the Translated Work first before it is posted online. You can make this selection during the ordering process.

You may cancel the translation of an Original Work at any time up to the point at which it has been accepted by one of our translators. You can request a cancelation by following the cancellation process on the Site. We will let you know via the dashboard when you can no longer cancel an order for a Translated Work when the status is changed to “Translating Now”.

Free trial period

We may, from time to time, offer a free trial of our Services to those users who have not previously registered on the Site or previously paid for Services on the Site. If you wish to make use of any free trial, you will need to sign-up as a user in accordance with the above sign up process. We will make the free trial Service available to you for the period as set out on the Site (which may be limited to a specific number of translations rather than a set period of time).

From time to time additional terms may be applicable to a free trial period. We will make any such additional terms available on the Site and such terms shall be incorporated into, and shall form part of, these Terms.

If you wish to continue using our Services after the expiry of the free trial period, you must first make payment for such Services before requesting any translations (see price and payments and subscription renewal and cancellation below).

Price and payments

The cost of the Services is as stated on the Site. Different pricing plans will provide you with a different number of monthly credits with each credit equalling the provision of one Translated Work (Credit). You may also purchase more Credits on a top-up basis where you have used up your monthly allowance of Credits.

The Site contains a range of Services and it is always possible that, despite our best efforts, a particular Service listed on the Site may be incorrectly priced. Where the correct charge for a Service is less than our stated charge, we will charge the lower amount to you. If the correct charge is higher than the charge stated on the Site, we will normally, at our discretion, either contact you for instructions or reject your Order and notify you of such rejection.

Payment for all Services must be made by Stripe account (or such other online payment account as may be made available from time to time) on the checkout page. Charges are billed to the Stripe account (or such other online payment account as may be made available from time to time) you provide during the order process.

You will receive an email notification from us if you have run out of Credits in any given month and require more Credits to purchase further Services. You may top-up Credits with a one-off payment in accordance with the prices as set out on the Site.

We reserve the right to suspend a payment if the source of the funds used for payment of the Service is suspected to be fraudulent. Any funds received fraudulently or where we suspect they have been received fraudulently will be reversed immediately and we may inform the appropriate authorities or the police.

All payments will be made in pounds sterling.

Prices exclude VAT. This will be automatically added to the total amount due when you place an Order on the Site.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

Subscription renewal and cencellation

Those Services that are priced monthly (as shown on the pricing page of the Site) involve an ongoing monthly subscription which will automatically renew from month to month (unless we no longer make the relevant Service available, in which case we will notify you) and charges will be billed monthly unless you contact us, before the end of your then-current subscription period, to notify us that you do not want your subscription to be renewed.

If your notification not to renew is received by us at least 14 days prior to the end of the then-current billing month, your subscription will end at the end of that billing month. If your notification not to renew is received by us less than 14 days prior to the end of the then-current billing month, charges to your account may continue until the end of the following billing month.

You authorise us to debit the Stripe account (or such other online payment account as may be made available from time to time) you provide automatically, on an ongoing basis, for all charges payable by you in relation to any Service in accordance with these Terms, until your subscription is cancelled.


The Services shall be carried out using reasonable care and skill in accordance with the standards of the industry. We shall use all reasonable skill and care in selecting translators, interpreters and other personnel used to produce the Translated Works and perform the Services.

We do not warrant that the transmission of any Translated Works sent to you will be uninterrupted or error free.

In particular, no implied conditions, warranties, representations or other terms relating to merchantability, satisfactory quality or fitness for any particular purpose will apply to any Services or Translated Works supplied under these Terms.

You must notify us within 72 hours of provision of the Translated Works of any inaccuracies in the Translated Works, together with full details of such inaccuracies. If you notify us within this time period, we shall rectify any such inaccuracies. At no time will such allegations delay payment by you or result in a refund to you by us, but any correction to the inaccuracy will be done without any additional charge to you.

Intellectual property rights

Rights relating to us

We are the owner or licensee of all intellectual property rights in any content of the Site (including text, blogs, graphics, software, photographs and other images, videos, sound, trade marks and logos).

Except as expressly set out here, nothing in these Terms gives you any rights in respect of any intellectual property rights owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site.

You must not modify the paper or digital copies of any material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In the event you print off or store pages from the Site (only as permitted by these Terms), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

If you print off or download any part of the Site in breach of these Terms, your right to use the Site will terminate immediately and you must, at our option, return or destroy any copies of the materials you have made.

You grant to us and our subcontractors (including our translators) a perpetual, worldwide, non-exclusive, royalty-free, irrevocable, fully sub-licensable and transferable license to store, use, modify, reproduce, distribute, display, transmit, translate, adapt, prepare derivative works of, render into an audible or other format, publicly perform, and otherwise exploit the Original Works and the Translated Works using any means and any technology, whether now known or hereafter developed to enable us to provide and/or improve the Services.

Rights releating to you

All Original Works (and all intellectual property rights therein) remain yours at all times.

You represent and warrant that you have all right, title, and interest in the Original Works and the Original Works will not infringe upon any third party’s rights. You hereby agree that you will indemnify us and our affiliates, directors, officers and employees from and against any third party intellectual property infringement claim related to the Original Works.

We hereby assign with full title guarantee all intellectual property rights in and to the Translated Work(s) to you on receipt by you of the Translated Work(s), so long as we have received in full all payment due for such Translated Work(s). Where, at the time of receipt, we have not received payment in full for such Translated Work(s) such assignment shall be effective on receipt of full payment for such Translated Work(s).

We shall do all such things and execute or procure the execution of all such documents as may be reasonably necessary to achieve, perfect or confirm the assignment as referred to above.

“Socialreach”, “Social Reach”, “social.local.global”, and other of our identifying marks are proprietary to us. You may not use these marks for any purpose without our express prior written consent. Except as expressly set out, these Terms do not grant you any express, implied or other license or right to any intellectual property right of ours.


We may change the format and content of the Site from time to time.

Whilst we try to make sure that all information contained on the Site is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us before acting on any such information.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

User content

The Site may, from time to time, make comments pages, chat rooms, message boards, news groups and/or other public areas for user-generated content and communications (collectively User Content Pages) available to its users. We do not control the material submitted to User Content Pages (collectively Postings), nor are User Content Pages actively moderated. You are solely responsible for the content of your Postings as submitted by you and acknowledge that all Postings express the views of their respective authors, and not our views.

If you participate in any User Content Pages, you must:

  • keep all Postings relevant to the purpose of the User Content Page and the nature of any topic;
  • not submit any Posting that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;
  • not submit any Posting that contains any viruses and/or other code that has contaminating or destructive elements; and
  • not impersonate, or misrepresent an affiliation with, any person or entity.

You agree that, by submitting any Posting, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Posting (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such Posting.

Whilst we do not pre-screen Postings, we reserve the right, in our sole discretion, to delete, edit or modify any Posting submitted by you and/or to close any topic, at any time without notice to you.

Complaints about the content of any Posting must be sent to abuse@socialreach.co and must contain details of the specific Posting giving rise to the complaint.

External links

The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

Service suspension and termination

We may, from time to time, with or without prior notice, temporarily suspend the operation of any Service and/or the Site (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

We may suspend or terminate any Service if we need to do so in order to comply with legal or regulatory requirements, provided that we will give you as much notice as we reasonably can.

We may, with or without prior notice, suspend or terminate any Contract for any Service and/or your use of your account, your Credentials, the Service and Site in the event that:

  • you have breached any of these Terms;
  • you fail to pay any correctly billed charges when due; or
  • you become insolvent or make composition with your creditors or petition for your own bankruptcy or have a bankruptcy petition presented against you, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.

Upon termination of any Contract (including where, in accordance with these Terms, you cancel your Service subscription):

  • all rights granted to you under these Terms will immediately cease;
  • you must promptly discontinue all use of the Service; and
  • you must pay us all outstanding amounts that you owe us.


The parties acknowledge that translation is a subjective medium through which different individuals may express the same meaning through divergent vocabulary, sentence structure and/or writing style, and due to inherent differences in language, words, terms and phrases specific to a culture, region and/or country, it is not always possible to translate exactly from one language to another. Accordingly, we make no warranties, express or implied, with respect to the Services and Translated Works, except as expressly set forth in these Terms.

You acknowledge that any Original Works submitted by you and any Translated Works submitted by us to you over the internet cannot be guaranteed to be free from the risk of interception, even if transmitted in encrypted form, and that we have no liability for the loss, corruption or interception of any Original Works or Translated Works.

Nothing in these Terms shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraud or fraudulent misrepresentation; or
  • for any other liability that may not, under English law, be limited or excluded.

Subject to this, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses and any liability we do have for losses you suffer arising from, or in connection with, any Contract shall not exceed all charges payable by you for the relevant Service in the preceding 12-months.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.


These Terms shall be governed by English law, and you agree that any dispute between us regarding them or any Contract will only be dealt with by the English courts. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

These Terms and any document expressly referred to in them represent the entire agreement between us in relation to use of the Site and the Services and in relation to the subject matter of any Contract.

These Terms may not be varied except with our express written consent.

If any provision of these Terms is found to be unenforceable, all other provisions shall remain unaffected.

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these Terms. If sent by registered mail, the notice shall be treated as being delivered two days after the date of posting (or, if sent by air mail, seven days after the date of posting). We may give notice to you at either the email or postal address you provide to us when placing an Order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

Contacting us

Please submit any questions you have about these Terms or any problems concerning the Site by email to support@socialreach.co, by telephone on 0203 086 7172 between the hours of 9am to 5pm, Monday to Friday or write to us at:

The Glassmill, 4th Floor, 1 Battersea Bridge Rd, London, SW11 3BZ